TSM – ILMS Job in Airtel India

TSM – ILMS Requisition ID: 16189
About the Role
The person will be responsible for driving online acquisition through advisor & ambassador across UP East.

Key Responsibilities
Manage a team of Telesales executives & field workforce
Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales with strong list yield and penetration.
Actively conduct weekly call monitoring to determine performance gaps and provide feedback to individual Supervisors and Telesales Representative
Lead and define operational efforts to simplify and enhance the customer experience.
Partner with Operations to develop and deliver ongoing training for telesales executives which result in strong and effective sales skills bench strength.
Identify and implement ways to increase productivity and performance of the Center.
Design and execute programs and practices that motivate and recognize employees
Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled.
Effectively utilize operational processes, data, reports and programs to maximize department, campaign and individual results.
Interface with other departments to identify and implement process improvements.
Handle escalations as required within a 24 hour SLA and sooner if required by management
Experience & Skills
23 years proven track record related to Telesales, Field operations & Outbound Telesales
Belief in outcome & value based selling ideally within Telecom industry
Strong business acumen, accomplished at solving business problems, strategic thinking and ability to understand broader business implication of decisions. Promoting a vision that resonates within the organization and with your customers.
Strong communicator – clearly and persuasively, both verbally and in writing.
Strong in collaboration – collaborating with all levels of an organization
Self-motivated, intellectually curious and resourceful are terms others describe you as.
Multi-tasking skills to prioritize in a fast paced and dynamic work environment
For Employees
Org: Airtel
Designation: TSM
Experience: 0-34 years
Position Type: permanent
Business Unit: D2C.UP East
Location: UP-Lucknow-Gomti Nagar-Circle
Department: Sales.D2C

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