Customer Support Representative
ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor, 503,504 & 505 DLF MY PAD, Vibhuti Khand Gomtinagar, Lucknow – 226010, India
We are looking for an enthusiastic Customer Support Representative (CSR) who fits our company culture and is excited to handles inbound calls / handles chats/replies to emails. The responsibility is to respond to incoming calls from the customers to address their queries/concerns, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services.
Role: Customer Support Representative
Business Vertical: BPS – Technology
ARDEM Data Services, part of a US-based global professional services company, is experiencing rapid growth and working for many notable large companies. We provide specialized “boutique” outsourcing and business automation solutions in the US and abroad. Our clients include fashion moguls, pop culture clients, and other household name brands! Companies come to us when they are looking for a partner to help them grow for long-term capacity. In each person we add to our production team- we are looking for enthusiastic candidates to help us provide our clients with the white-glove service they desire.
Roles & Responsibilities:
Should be able to resolve customer queries & handle grievances to preserve the company’s reputation
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers & take initiatives in the team
Make sure the job is completed within the defined SLA / TAT time
Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
Informs customers by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Escalate appropriate issues and follow-up till closure
Keep records of customer interactions, process customer accounts, and file documents
Skills & Experience
1-2 years of experience in customer support (voice and non-voice)
Excellent written and spoken communication skills in English + 1 foreign language (German/ French/ Italian/ Slovak/ Polish/ Dutch/ Hebrew/ Korean/ Spanish/ Vietnamese/Czech/ Swedish/ Mandarin)
International calling experience is preferred with excellent interpersonal skills
Proficient with computers and other productivity suites
Should have strong analytical & convincing skills
Ability to apply the training knowledge in real-world situations
Flexible to work in all shifts and on weekends.
Good typing skills (30-40 WPM)
Good at multitasking – Handling voice / non-voice activities together
Resources: PC/Laptop and (50 MBPS) min speed broadband connection required.
Job Types: Full-time, Permanent
ARDEM has been around for almost 2 decades and is experiencing rapid growth and working for many notable large companies. We provide specialized “boutique” outsourcing and business automation solutions in the US and abroad. Companies come to us when they are looking for a true partner to help them grow for long term capacity. In each person we add to our customer success team- we are looking for them to help us provide our clients with the white glove service they desire.
Each solution we provide our clients with is unique. This means, you will always be faced with new challenges and exciting opportunities to grow your knowledge in various industries.