AGM – Retention & Collection Job in Vodafone Idea

Job Req ID: 25483
Lucknow, IN
Function: Other
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

AGM – Collections & Retentions

Function / Department
Customer Service

Lucknow, TUP


Job Purpose
This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.
The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas/Accountabilities
Achievement of Business KPIs of Retail & IOIP segment through various measures
Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target
Collection and Bad Debts Performance
Voluntary and Involuntary. Churn Reduction
Cost of Collections within Budget
New Initiative and Automation
Team Development and training
Cross functional coordination to achieve organisational goals
Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
People Management through identifying timely need of resources
Explore new avenues for cost reduction and efficiency improvement
Collection back office management to support collection processes
Competition benchmarking on Postpaid Products and Servicing

Core Competencies, Knowledge, Experience
Target Oriented Approach
Receivables management (Collection expertise)
Sound in Process / systems knowledge / experience
Strategic thinking ability and excellent data analysis skills
Capability to influence cross functional team as per Metrix
Excellent Communication Skills and presentation skills

Must have technical / professional qualifications
Graduate / PG in any field
Excel and Presentation skills
MS Office & Presentation Skills

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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